20:29 08 Sep 18
The team at Ivy Rehab, Cherry Hill location, has been a very positive experience. Courtney, the physical therapist, is amazing for many different reasons. He is very attentive to what you're feeling that particular session, in comparison to previous session. Adjustments to plan, are made accordingly. One of the amazing parts of my experience is the encouragement I receive when I'm feeling frustrated at any given point, this comes from every employee you have at this location. Never underestimate the importance of your front desk staff, they are the bread and butter to our initial experience. Jen is amazing, and encouraging just as the rest of your staff, handling the insurance portion of this process, is a gift, and Jen has been amazing. Jacklyn, I love her as well, is a very important part of the rehab sessions, as she pays just as much attention to my progress. She communicates progress, setbacks, concern, and any other relative information, to Courtney, and he adjusts plan accordingly, and as I said before, is very encouraging. I feel my progress has moved quickly, safely, and professionally. The entire staff have been excellent. Beginning day one, I met Jen at your front desk, I felt very welcome, and the environment has continued to be a very positive vibe. I've been treated as an individual patient every single time I walk in the door, rather than a number in a chart, which is very refreshing. The fact that this is a small and intimate facility, I believe makes all the difference, in the personalized attention, would be wonderful to see more medical facilities set up as such. I've even experienced getting to know other patients, and we encourage and celebrate one another throughout our sessions, including celebrating someone completing their program with happiness. I was referred to Ivy Rehab Physical Therapy, by Dr. Graywith Reconstructive Orthopedics. I'm grateful to him for referring me to such a wonderful facility where I feel good about my progress and hard work. I was very emotional when I found out that Jen would be leaving, which took me by surprise, this is proof of the importance of the staff working as a team. Your business is very fortunate to have the staff that provide such a positive environment at this location. Jen, amazing for her high level of positive energy in every portion of my experience. Jacklyn, she is amazing for many differ reasons, in a very different way. She listens carefully, provides encouragement every step of the way, and treats me as an important patient, and uses many different ways to bring up back up, when you feel you're falling backwards. Courtney, again, amazing. He provides a very professional and attentive portion to my treatments. He's especially very good at telling me what I need to hear, rather than what I want to hear. He's honest, attentive, encouraging, and works amazingly as a team with Jacklyn, both based on great communication from me, and amongst themselves. I truly could go on and on about my experience with your staff at the Cherry Hill location and your staff, but I will leave it with this. I feel very fortunate, grateful, and most importantly, safe, to be in the care of your professionals here, and truly appreciate all of them (Courtney, Jacklyn, and Jen). Thank you to all of you.