Virtual Care & Telehealth Visits Now Available
Virtual Care and Telehealth Now Available at the Ivy Rehab Network

Virtual Care & Telehealth Now Available

Ivy Rehab Physical Therapy, and its network of partners across the country, are proud to announce the launch of virtual care, telehealth solutions for physical and occupational therapy visits. Our telehealth offerings will enable our dedicated clinicians to provide our patients with an effective, remote, safe, and highly accessible option to continue receiving care during the COVID-19 pandemic. Virtual appointments are now available through Ivy Rehab’s virtual care platform. 

Virtual care/telehealth visits will allow patients to connect with licensed physical and occupational therapists to engage in individualized, home-based treatment programs through a secure video-call system. Michael Rucker, Ivy Rehab’s CEO says, “Ivy Rehab Physical Therapy’s Telehealth program provides our patients with the chance to continue to improve functionality, strength, and mobility, and offers a way to stay active during these trying times. While this solution is not meant to replace in-person, hands-on treatment sessions, it does provide an effective means to sustain the well-being of our patients at a time when maintaining focus on overall health is of the utmost importance.”This page will continue to be updated as additional information develops.

What is a telehealth (video) visit?
A video visit is basically the same as an office visit, but instead of seeing us at our clinic, you will use our telehealth app to have a digital “face-to-face” session with your therapist. Once connected, your therapist will assess your condition and provide real-time guidance and feedback, while actively taking you through your therapy session.

How can I schedule a video visit?
It’s really simple. All you have to do is call our clinic or complete a request form and ask for a video visit and we will take care of the rest.

How do I connect?
Follow the link: Here’s how you connect 

What types of therapy appointments can I schedule as video visits?
Physical, occupational and speech therapy are all available through Ivy’s telehealth app.

Will I be able to see my everyday therapist through telehealth?
Yes! All appointments are “live” and will allow you to interact directly with your regular therapist through telehealth.

Will my insurance plan cover my video visit?
Insurance coverage for physical, occupational and speech therapy services provided through telehealth is rapidly changing on a daily basis. We are finding great support from the payer community in covering these visits, with some payers even waiving copays for patients who choose telehealth during the COVID-19 crisis. We will work directly with you through one of our friendly teammates to review your insurance coverage and give you all of the information that you need to make the best decision for your care.

How does a video visit work?
Our telehealth video visits use the Ivy Rehab Network app. You can learn more about how our telehealth program works with this video.

What if I need an appointment and I want to see my therapist in-person?
Nearly all of our outpatient clinics remain open and available for both active and new patients. We assure you that we are going above and beyond with safety procedures and cleaning processes, taking every step to protect your health. Some of the precautions we are taking to keep our patients and visitors safe in this changing environment can be viewed here. For the latest information on temporary closings or adjusted hours, please visit here.

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