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Welcome to your Telehealth Session!

We’re looking forward to your telehealth session today! In order to make sure your session goes as seamlessly as possible, here are some tips:

Please ensure that you are utilizing the correct browser for your device

Android phone and PCs (Windows) – Google Chrome

To set chrome as your default browser:

  •  On your computer, open Chrome
  •  On your computer, click the Start menu
  •  Click Settings
  •  Click Apps
  •  On the left, select Default Apps
  •  Click Web Browser and select Google Chrome

iPhone or Mac – Safari

If the link automatically opens in a different browser, please copy and paste your Telehealth link into Chrome or Safari.

Additional Troubleshooting Tips

Be sure your microphone and camera settings are on and are allowing apps to access both the microphone and camera. Also, check that the volume on your phone/computer is turned up.

  • PC – Windows: Settings → Privacy → Microphone/Camera → Set to On
  • Mac – Safari: With Safari open, click Safari → Preference → Websites → Camera/Microphone → Set to Ask/Allow
  • iPhone – Safari: Settings → Safari → Camera and Microphone → Set to Ask/Allow

If your telehealth session is not working, it could be due to firewall settings, blocked pop-ups, working with a VPN, or not having an updated browser. Click here for more detailed information and solutions for these issues.

The medical information contained herein is provided as an information resource only, and does not substitute professional medical advice or consultation with healthcare professionals. This information is not intended to be patient education, does not create any patient-provider relationship, and should not be used as a substitute for professional diagnosis, treatment or medical advice. Please consult with your healthcare provider before making any healthcare decisions or for guidance about a specific medical condition. If you think you have a medical emergency, call your doctor or 911 immediately. IvyRehab Network, Inc. disclaims any and all responsibility, and shall have no liability, for any damages, loss, injury or liability whatsoever suffered as a result of your reliance on the information contained herein.