Andover - Ivy Rehab Physical Therapy
Q: Appointments | How do I schedule an appointment?
To request an appointment, give our office a call or you can request an appointment online by clicking here.
Q: Appointments | How long do I have to come for therapy?
After your initial evaluation, your therapist will recommend a personalized treatment plan including an estimated length of care. The recommended number of treatments can range from several visits to several months depending on the severity of your injury and the level of function you seek to attain.
Q: Billing | Can I pay my bill online?
Yes! Pay your bill online by clicking here.
Q: Billing | How can I request medical records?
If you are a patient, please access your medical records using your Patient Portal. Medical requestors, please use the Record Request Portal.
Q: Billing | I received a bill and have questions. Who do I call?
Please call the phone number listed on your statement if you have any questions about your bill.
Q: Billing | What is an Explanation of Benefits (EOB)?
After your charges are generated in our billing system, our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an “Explanation of Benefits” (EOB) statement from your insurance company. An “Explanation of Benefits” is not a bill. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.
Q: First Visit | How should I dress for my therapy sessions?
We want you to be comfortable during your visits. You are welcome to come in your street clothes or change into something comfortable when you get here. If we are evaluating your knee or shoulder for the first time you may choose to bring a T-shirt or shorts, but it is not required. We do suggest comfortable shoes with non-skid bottoms for your comfort and safety.
Q: First Visit | How should I plan and what do I need to bring for my first visit?
For your first appointment, please plan to arrive 10-15 minutes before your scheduled time. We are a health care office so of course, there will be some paperwork and forms to sign.
Parents/guardians: for patients under the age of 18, please come with your child or make arrangements to sign paperwork before your child’s first appointment.
Things to bring: Insurance card(s), State ID, a list of medications you are currently taking and if your doctor ordered therapy, please bring in your referral or prescription.
Q: Insurance | Do you accept Workers Compensation?
Yes! Each of our locations specialize in treating patients with work-related injuries and we are able to see any patient with an approved workers compensation claim. Our office will assist with contacting your workers compensation carrier to ensure that your claim is open and billable.
Q: Insurance | Why do I have to pay a copay every visit?
A copay is a set amount of money an insurance company requires the insured to pay based on the policy conditions.
Q: Patient Portal | How do I access the patient portal?
Click here to access our patient portal.
Q: Patient Portal | What is the patient portal?
Our patient portal allows our patients to complete necessary paperwork, pay statements, view visit information and communicate with your therapist. Prior to your initial evaluation, you will receive login information via the email we have on file for you.
Q: Referral | Can I use a prescription from another physical therapy clinic or come to your clinic if the doctor has recommended another facility?
Yes, by state and federal law it is your choice as the patient to choose where you receive treatment for physical and occupational therapy. Simply bring your therapy prescription to us or give us a call, and we can schedule your appointment.
Q: Referral | Do I need a doctor’s prescription before going to physical therapy?
No prescription for physical therapy, no problem! The ability to visit a physical therapist without a prescription or referral is called Direct Access. Click here to read more about Direct Access and find out the rules in your state.