• Q: How long do I have to come for therapy?

    The duration of therapy depends on the improvement of your condition by your therapist and referring physician. If your physician feels more therapy is necessary they will provide a prescription to continue therapy.

  • Q: Do I need a prescription for physical therapy?

    No prescription for physical therapy? No problem. The ability to visit a physical therapist without a prescription or referral is called Direct Access. Click here to read more about Direct Access and find out the rules in your state.

  • Q: How long will my appointment be?

    The length of the visit depends on each patient’s individual injury and specific needs. On average, the initial evaluation will usually take a little over an hour. Follow up appointments could take about 45 minutes.

  • Q: How many visits will my insurance allow?

    The number of visits approved by the insurance company varies depending on the insurance plan. Once the facility verifies your benefits, they will inform you how many visits your insurance is allowing for physical therapy or occupational therapy.

  • Q: How much will I be responsible for?

    A patient’s financial responsibility varies depending on the insurance policy. Once your benefits are verified you will be notified about your financial responsibility. If you have any questions about your financial responsibility please contact our Central Business Office.

  • Q: What is an Explanation of Benefits (EOB)?

    After your charges are generated in our billing system our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an “Explanation of Benefits” (EOB) statement from your insurance company. An “Explanation of Benefits” is not a bill from Ivy Rehab. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.

    • An “EOB” with a check attached for services rendered at an Ivy Rehab facility:
      • Endorse (sign) the back of the check
      • Make a copy of the “EOB” and the check
      • Send  the original check and the “EOB” to Ivy Rehab Central Business Office 1377 Motor Parkway, Suite 307, Islandia, NY 11749 or you can bring the original check and the “EOB” to one of our Ivy Rehab facilities and the Front Desk Representative will make you a copy and send the originals to the Central Business Office to apply to your account accordingly.
    • An “EOB” denying submitted charges:
      • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the “EOB” to (631) 580-5222 or you can bring the “EOB” to an Ivy Rehab facility and the Front Desk Representative will fax the “EOB” to the Central Business Office on your behalf.
    • An “EOB” requesting medical records or a letter of medical necessity:
      • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the “EOB” to (631) 580-5222 or you can bring the “EOB” to an Ivy Rehab facility and the Front Desk Representative will fax the “EOB” to the Central Business Office on your behalf.
  • Q: What is your privacy policy?

    What information do we collect?
    We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience
      (your information helps us to better respond to your individual needs)
    • To improve customer service
      (your information helps us to more effectively respond to your customer service requests and support needs)
    • To send periodic emails
      The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

    How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?
    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Childrens Online Privacy Protection Act Compliance
    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Your Consent
    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page.

  • Q: What type of services and procedures do you offer?

    We offer all of the procedures located on our procedures page. For more information about whether a specific office offers a procedure or service you can filter by the desired procedure on the locations page to find the nearest office to you that offers it. If you are already on your desired location page you can see the list of procedures at the bottom of the page.

  • Q: Why do I have to pay a copay every visit?

    A copay is a set amount of money an insurance company requires the insured to pay based on the policy conditions.

  • Q: Will my insurance cover physical therapy?

    As a courtesy, our facilities verify every patient’s physical therapy benefits prior to their evaluation so you will be notified of your benefits and if physical therapy or occupational therapy is covered by your insurance policy.