• Q: What should I wear?

    You should wear loose, comfortable clothing that makes it easy to access areas of your body that are being assessed. If we are seeing you for a lower body injury, sneakers are the preferred footwear.

  • Q: What is your privacy policy?

    What information do we collect?
    We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience
      (your information helps us to better respond to your individual needs)
    • To improve customer service
      (your information helps us to more effectively respond to your customer service requests and support needs)
    • To send periodic emails
      The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

    How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?
    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Childrens Online Privacy Protection Act Compliance
    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Your Consent
    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page.

  • Q: Do I need a doctor’s prescription before going to physical therapy?

    The state of Pennsylvania does allow patients to be evaluated and treated by a licensed Physical Therapist without a referral/prescription from your physician.  This is referred to as Direct Access. Many insurance plans pay for services under Direct Access, does yours? Call the location most convenient for you and our Insurance Specialists will verify your coverage and review your options with you.

  • Q: How long will each treatment last?

    Each session lasts approximately one hour.  We understand how challenging participating in a physical therapy program can be for those with limited time and availability.  We are diligent about starting your sessions on time and completing your visit in a timely manner.  We also offer flexible hours outside of the typical workday to better accommodate your schedule.

  • Q: How many times will I need to come in?

    After your initial evaluation, your therapist will recommend a treatment plan including an estimated length of care.  The recommended number of treatments can range from several visits to several months depending on the severity of your injury and the level of function you seek to attain.  We are aware of the financial cost you may incur, as well as the limited time you may be available, so we work with you to devise a plan that both fits your budgetary and schedule needs.

  • Q: How much will I have to pay for physical therapy?

    Physical Therapy is a covered medical benefit on most insurance plans.  Prior to your first appointment, we will verify your benefits and discuss any co-payment responsibility you may incur.

    If you do not have insurance, don’t worry.  It is our philosophy that every person has the right to live pain-free and we don’t think that lack of insurance coverage should prevent you from getting the help that you need.  We offer self-pay options and flexible payment plans so nothing will stand in the way of you achieving your goals.

  • Q: What is manual physical therapy?

    Manual physical therapy refers to use of specialized hands-on techniques to assess, diagnose and treat physical problems. At WNPT, manual therapy is often a component of our treatment plan. Our physical therapists determine which manual therapy techniques will best benefit each patient.

  • Q: What should I expect during my first visit?

    We ask that you arrive fifteen minutes before your appointment to ensure you have ample time to complete new patient forms.  If your doctor has ordered physical therapy, please bring your prescription.

    Once you have completed the paperwork, a physical therapist will perform an initial evaluation to assess the causes of your injury/dysfunction.

    Following the assessment, your physical therapist will discuss the findings, the source of the problem, goals for therapy and the proposed rehabilitation plan.  Some treatment is usually initiated during your first visit.

  • Q: Will I have to do exercises?

    Therapeutic exercise is vital to your recovery. A home exercise program is often initiated at your first visit.  Then, our therapists will guide you through exercises each session that are tailored to your specific needs ensuring a successful outcome with lasting results.