• Q: Are you open on weekends?

    On occasion, after a surgery or a manipulation procedure for example, your doctor may want you to see your physical therapists daily for a short period of time to maintain and increase your mobility. Northern PT is able to see you daily even on the weekends if this situation arises for you. For all other conditions we offer appointments from 7 am to 7 pm Monday through Thursday and Fridays 7am to 5pm.

  • Q: Can I come exercise at Northern?

    Continuing your exercise program after therapy will help ensure a positive outcome for you.  We offer a fitness program for our patients after discharge from PT or OT. Learn More

  • Q: Can I use a prescription from another physical therapy clinic, or come to your clinic if the doctor has recommended another facility?

    Yes, by state and federal law it is your choice as the patient to choose where you receive treatment for physical and occupational therapy. Simply bring your therapy prescription to us and we can schedule your appointment. Northern Physical Therapy is in network for most major insurance plans in Michigan.

  • Q: How late are you open?

    At Northern PT we know you need flexible hours to make your appointments with us. Most of our clinics are open 7am to 7pm Monday-Thursday and Friday 7am to 5pm. Check with the clinic nearest you to verify their hours.

  • Q: How long is a physical therapy session?

    For your first visit to Northern Physical Therapy, please plan to arrive 10 minutes before your scheduled appointment. This first visit is usually longer than follow up visits because we are evaluating your condition in addition to education and treatment. Plan on 30 – 60 minutes for most follow-up visits.

  • Q: How should I dress for my therapy sessions?

    We want you to be comfortable during your visits. You are welcome to come in your street clothes or change into something else when you get here. If we are evaluating your knee or shoulder for the first time you may choose to bring a T-shirt or shorts, but it is not required. We do suggest comfortable shoes with non-skid bottoms for your comfort and safety.

  • Q: How should I plan for and what do I need to bring for my first visit to Northern PT?

    For your first appointment, please plan to arrive 10 minutes before your appointed time. We are a health care office so of course there will be some paperwork and forms to sign.

    Parents/guardians: please come with your child or make arrangements to sign paperwork before your child’s first appointment.

    Things to bring: Insurance card(s), State ID, prescription for PT/OT (unless your doctor sent it directly to us), and a list of medications you are currently taking. Wear or bring comfortable fitting clothes; many of our new patient prefer to bring a T-shirt or shorts rather than change into to a gown, but that is your choice.

  • Q: I live near a Northern Physical Therapy office but my doctor ordered therapy in or near his office, which is in Grand Rapids/Muskegon. What can I do?

    Your doctor may not realize how far away rural communities are from Grand Rapids/Muskegon, or your doctor may not be aware that Northern can provide the same specialized therapy close to your home. You can simply take your therapy prescription to Northern Physical Therapy or let your doctor’s office know you would like to be scheduled at Northern Physical Therapy.

  • Q: I received a bill and have questions. Who do I call?

    Northern’s billing team is located in our Grant office and is happy to help explain and discuss any questions on your statement or bill. For questions contact our billing department at 616.259.5675 or email at billing@northernnpts.com.

  • Q: I think physical therapy will help me, but do I need to see my doctor first?

    A state law passed January 1, 2015 allows consumers direct access to physical therapy without a prior referral from your physician. Because all insurance plans vary, we suggest calling our office at 616.259.5674 with any questions.

  • Q: Is physical therapy covered by insurance? What will my out-of-pocked expenses be?

    As a courtesy to you, we will attempt to contact your insurance company to inquire about therapy co-pays and coinsurance. The information we obtain is not a guarantee of coverage. We encourage you to contact your insurance provider to inquire about your deductible. If you talk with your therapist after the initial evaluation, he/she can give you a better idea of average cost per visit.

  • Q: What are your self-pay rates?

    Self pay rates for those who do not have insurance, or who want to forgo billing their insurance provider, as of March, 2019, are as follows:

    20 minutes – $35

    30 minutes – $55

    40 minutes – $75

    60 minutes – $99

    Rates are subject to change at any time.

  • Q: What is McKenzie Therapy?

    McKenzie Physical Therapy starts with an evaluation using repeated movements and static postures to find the movement/posture that relieves your low back pain and centralizes any lower extremity symptoms (pain, numbness, tingling). Your exercise program is then focused around the movement/posture that is relieving. Your therapist will also educate you in proper postures to avoid the positions of aggravation, and how to get into the relieving position often throughout the day, until full recovery is achieved.

  • Q: What should I expect on my first visit to Northern PT?

    After we have collected your paperwork, your therapist will meet with you privately to review your health history, your symptoms, your limitation and your goals for therapy. Next your therapist will complete a customized assessment that may include strength, range of motion, function, balance and mobility. Your therapist will discuss with you the findings and together you’ll create a plan of care, including the frequency of follow up visits. Usually, you will begin treatment on the first visit, as it serves as an introduction to your home program and education on the treatment of your condition. Please feel free to ask questions at any time.

  • Q: Which insurance plans do you accept?

    Northern Physical Therapy participates with many insurance plans including:

    • Aetna
    • American Specialty Health
      • Silver & Fit
    • ASR Corporation/Physicians Care
    • Automobile Insurance
    • Blue Cross Blue Shield
    • Blue Care Network
    • Cigna
    • Cofinity
    • Golden Rule
    • Humana Choice Care, HMO, HVN
    • McLaren Health Plan Community (HMO)
    • Medicare
    • Medicare Advantage Plans
      • Humana Gold Choice
      • Plus Blue through BCBS of Michigan
      • Secure Horizons
      • Priority Health
      • Blue Care Network
      • Molina Healthcare
      • United Healthcare
    • Medicaid
      • Fee For Service/FFS (Straight Medicaid)
      • Blue Cross Complete (Blue Care Network Medicaid)
      • Priority Health
      • McLaren Health Plan Medicaid
      • Molina Healthcare
      • Meridian Health Plan of Michigan
    • Priority Health HMO/POS/PPO/EPO
    • United Health Care
    • UMR Grand Valley
    • TheraMatrix
    • Tricare for Life
    • Worker’s Compensation

    We also participate with many other private insurance companies. If you have any questions about a particular insurance company, please contact our insurance team at 231.834.0208.

  • Q: What is your privacy policy?

    What information do we collect?
    We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience
      (your information helps us to better respond to your individual needs)
    • To improve customer service
      (your information helps us to more effectively respond to your customer service requests and support needs)
    • To send periodic emails
      The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

    How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?
    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Childrens Online Privacy Protection Act Compliance
    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Your Consent
    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page.