• Q: Can You Send a Therapist to My Home?

    Yes, we offer therapy in your home. For more information, call the location nearest you.

  • Q: How Long Can I Expect to be at Physical Therapy?

    At All Care Physical Therapy, the average treatment time is approximately 1 hr. The time may change depending on which treatments are performed.

  • Q: I have billing questions, who should I reach out to?

    We’re here to help with any questions you may have related to your bill. Please give us a call at 732-849-0080 and we’ll be happy to help you out!

  • Q: What Will I Be Doing for Therapy?

    At your initial evaluation, you and your therapist will discuss the best approach for treatment for your specific needs. Treatments may include stretching, manual therapy, exercises, use of modalities or gait training.

  • Q: How long do I have to come for therapy?

    The duration of therapy depends on the improvement of your condition by your therapist and referring physician. If your physician feels more therapy is necessary they will provide a prescription to continue therapy.

  • Q: Do I need a prescription for physical therapy?

    No prescription for physical therapy? No problem. The ability to visit a physical therapist without a prescription or referral is called Direct Access. Click here to read more about Direct Access and find out the rules in your state.

  • Q: I want to do PT at Generation Care, what do I do?

    Let your doctor know you want to come to Generation Care for your care. We work with ALL of the local physicians as well as doctors from University of Michigan, Mayo Clinic, Cleveland Clinic, and anyone out of state.

    Once a referral is made to Generation Care, either by you or your physician, we will immediately set your initial appointment at a convenient time for you. If transportation is an issue, we can help assemble resources for you.

    • If your appointment is the next day, you can either complete the pre-registration materials by downloading them (see Pre-Register) and bringing them to your first appointment. Or come 10-15 minutes prior to your appointment to complete your rehabilitation history form.
    • Bring any relevant information – surgical reports, physician prescriptions, etc. – anything that you feel would be helpful to your therapist.
    • If your referral is specific to aquatic therapy, you will likely have a land evaluation first.
    • Bring your insurance card(s), identification card, physician’s prescription, if one was given to you, and list of medications you are currently taking.
    • If you would like reports sent to additional people other than your physician, please bring names and addresses of case managers, etc.
    • Wear comfortable clothing relevant to your condition. For example, if you have a knee injury, either wear clothes that will allow us to view and touch your leg or bring shorts.

    Your first appointment will include an evaluation and the beginning to your treatment. We’ll be forming a plan of care that works for you and scheduling additional appointments as needed.

    If your care includes home exercises or other instructions, you will receive a folder for ongoing use and gathering of materials.

  • Q: How long will my appointment be?

    The length of the visit depends on each patient’s individual injury and specific needs. On average, the initial evaluation will usually take a little over an hour. Follow up appointments could take about 45 minutes.

  • Q: How many visits will my insurance allow?

    The number of visits approved by the insurance company varies depending on the insurance plan. Once the facility verifies your benefits, they will inform you how many visits your insurance is allowing for physical therapy or occupational therapy.

  • Q: How much will I be responsible for?

    A patient’s financial responsibility varies depending on the insurance policy. Once your benefits are verified you will be notified about your financial responsibility. If you have any questions about your financial responsibility please contact our Central Business Office.

  • Q: Are you open on weekends?

    On occasion, after a surgery or a manipulation procedure for example, your doctor may want you to see your physical therapists daily for a short period of time to maintain and increase your mobility. Northern PT is able to see you daily even on the weekends if this situation arises for you. For all other conditions we offer appointments from 7 am to 7 pm Monday through Thursday and Fridays 7am to 5pm.

  • Q: Can I come exercise at Northern?

    Continuing your exercise program after therapy will help ensure a positive outcome for you.  We offer a fitness program for our patients after discharge from PT or OT. Learn More

  • Q: Can I use a prescription from another physical therapy clinic, or come to your clinic if the doctor has recommended another facility?

    Yes, by state and federal law it is your choice as the patient to choose where you receive treatment for physical and occupational therapy. Simply bring your therapy prescription to us and we can schedule your appointment. Northern Physical Therapy is in network for most major insurance plans in Michigan.

  • Q: How late are you open?

    At Northern PT we know you need flexible hours to make your appointments with us. Most of our clinics are open 7am to 7pm Monday-Thursday and Friday 7am to 5pm. Check with the clinic nearest you to verify their hours.

  • Q: How long is a physical therapy session?

    For your first visit to Northern Physical Therapy, please plan to arrive 10 minutes before your scheduled appointment. This first visit is usually longer than follow up visits because we are evaluating your condition in addition to education and treatment. Plan on 30 – 60 minutes for most follow-up visits.

  • Q: How should I dress for my therapy sessions?

    We want you to be comfortable during your visits. You are welcome to come in your street clothes or change into something else when you get here. If we are evaluating your knee or shoulder for the first time you may choose to bring a T-shirt or shorts, but it is not required. We do suggest comfortable shoes with non-skid bottoms for your comfort and safety.

  • Q: How should I plan for and what do I need to bring for my first visit to Northern PT?

    For your first appointment, please plan to arrive 10 minutes before your appointed time. We are a health care office so of course there will be some paperwork and forms to sign.

    Parents/guardians: please come with your child or make arrangements to sign paperwork before your child’s first appointment.

    Things to bring: Insurance card(s), State ID, prescription for PT/OT (unless your doctor sent it directly to us), and a list of medications you are currently taking. Wear or bring comfortable fitting clothes; many of our new patient prefer to bring a T-shirt or shorts rather than change into to a gown, but that is your choice.

  • Q: I live near a Northern Physical Therapy office but my doctor ordered therapy in or near his office, which is in Grand Rapids/Muskegon. What can I do?

    Your doctor may not realize how far away rural communities are from Grand Rapids/Muskegon, or your doctor may not be aware that Northern can provide the same specialized therapy close to your home. You can simply take your therapy prescription to Northern Physical Therapy or let your doctor’s office know you would like to be scheduled at Northern Physical Therapy.

  • Q: I think physical therapy will help me, but do I need to see my doctor first?

    A state law passed January 1, 2015 allows consumers direct access to physical therapy without a prior referral from your physician. Because all insurance plans vary, we suggest calling our office at 616.259.5674 with any questions.

  • Q: Is physical therapy covered by insurance? What will my out-of-pocked expenses be?

    As a courtesy to you, we will attempt to contact your insurance company to inquire about therapy co-pays and coinsurance. The information we obtain is not a guarantee of coverage. We encourage you to contact your insurance provider to inquire about your deductible. If you talk with your therapist after the initial evaluation, he/she can give you a better idea of average cost per visit.

  • Q: What are your self-pay rates?

    Self pay rates for those who do not have insurance, or who want to forgo billing their insurance provider, as of March, 2019, are as follows:

    20 minutes – $35

    30 minutes – $55

    40 minutes – $75

    60 minutes – $99

    Rates are subject to change at any time.

  • Q: What is McKenzie Therapy?

    McKenzie Physical Therapy starts with an evaluation using repeated movements and static postures to find the movement/posture that relieves your low back pain and centralizes any lower extremity symptoms (pain, numbness, tingling). Your exercise program is then focused around the movement/posture that is relieving. Your therapist will also educate you in proper postures to avoid the positions of aggravation, and how to get into the relieving position often throughout the day, until full recovery is achieved.

  • Q: What should I expect on my first visit to Northern PT?

    After we have collected your paperwork, your therapist will meet with you privately to review your health history, your symptoms, your limitation and your goals for therapy. Next your therapist will complete a customized assessment that may include strength, range of motion, function, balance and mobility. Your therapist will discuss with you the findings and together you’ll create a plan of care, including the frequency of follow up visits. Usually, you will begin treatment on the first visit, as it serves as an introduction to your home program and education on the treatment of your condition. Please feel free to ask questions at any time.

  • Q: Which insurance plans do you accept?

    Northern Physical Therapy participates with many insurance plans including:

    • Aetna
    • American Specialty Health
      • Silver & Fit
    • ASR Corporation/Physicians Care
    • Automobile Insurance
    • Blue Cross Blue Shield
    • Blue Care Network
    • Cigna
    • Cofinity
    • Golden Rule
    • Humana Choice Care, HMO, HVN
    • McLaren Health Plan Community (HMO)
    • Medicare
    • Medicare Advantage Plans
      • Humana Gold Choice
      • Plus Blue through BCBS of Michigan
      • Secure Horizons
      • Priority Health
      • Blue Care Network
      • Molina Healthcare
      • United Healthcare
    • Medicaid
      • Fee For Service/FFS (Straight Medicaid)
      • Blue Cross Complete (Blue Care Network Medicaid)
      • Priority Health
      • McLaren Health Plan Medicaid
      • Molina Healthcare
      • Meridian Health Plan of Michigan
    • Priority Health HMO/POS/PPO/EPO
    • United Health Care
    • UMR Grand Valley
    • TheraMatrix
    • Tricare for Life
    • Worker’s Compensation

    We also participate with many other private insurance companies. If you have any questions about a particular insurance company, please contact our insurance team at 231.834.0208.

  • Q: How do physicians refer their patients to SPTKids?
    • For referrals, you may contact the most convenient office for your patient.
    • Please provide signed orders for an evaluation for treatment.
    • Our staff will verify and pre-authorize insurance benefits.
    • Patient’s caregiver/parent will be reached by phone to schedule an appointment.
    • Our Patient Coordinator will schedule an initial evaluation with the family.
    • Based on the results of that evaluation, the evaluating therapist will recommend the frequency of services in a Plan of Care to be approved by the PCP.
    • The therapist and office staff will assist the family with scheduling appointments.
  • Q: How do we prepare for our first visit?
    • On your child’s first appointment, please arrive 10-15 minutes early.
    • To minimize the time needed to prepare for the evaluation, please bring the completed paperwork (found in the section below).
    • If you are not sure which form to fill out, please call our clinic.
    • Your first visit will include the parent and child and will last approximately 1 hour.
    • You can expect to go over the child’s medical history and the therapist will perform a few tests to determine a plan to suit your child.
    • In the following visits, parents are welcome to attend each session, or as the child becomes more comfortable with their therapist, may attend alone.
  • Q: Want us in your school?

    Southeastern Therapy for Kids proudly serves with in house speech and occupational therapies in private schools, preschools and parochial schools across South Hampton Roads. Interested in having Southeastern Therapy for Kids participate in your school with our therapy services? To inquire, please contact Beth King, Regional Director of Southeastern Therapy for Kids, at bking@southeasternpt.com

  • Q: What is an Explanation of Benefits (EOB)?

    After your charges are generated in our billing system our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an “Explanation of Benefits” (EOB) statement from your insurance company. An “Explanation of Benefits” is not a bill from Ivy Rehab. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.

    • An “EOB” with a check attached for services rendered at an Ivy Rehab facility:
      • Endorse (sign) the back of the check
      • Make a copy of the “EOB” and the check
      • Send  the original check and the “EOB” to Ivy Rehab Central Business Office 1377 Motor Parkway, Suite 307, Islandia, NY 11749 or you can bring the original check and the “EOB” to one of our Ivy Rehab facilities and the Front Desk Representative will make you a copy and send the originals to the Central Business Office to apply to your account accordingly.
    • An “EOB” denying submitted charges:
      • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the “EOB” to (631) 580-5222 or you can bring the “EOB” to an Ivy Rehab facility and the Front Desk Representative will fax the “EOB” to the Central Business Office on your behalf.
    • An “EOB” requesting medical records or a letter of medical necessity:
      • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the “EOB” to (631) 580-5222 or you can bring the “EOB” to an Ivy Rehab facility and the Front Desk Representative will fax the “EOB” to the Central Business Office on your behalf.
  • Q: What should I wear?

    You should wear loose, comfortable clothing that makes it easy to access areas of your body that are being assessed. If we are seeing you for a lower body injury, sneakers are the preferred footwear.

  • Q: What type of services and procedures do you offer?

    We offer all of the procedures located on our procedures page. For more information about whether a specific office offers a procedure or service you can filter by the desired procedure on the locations page to find the nearest office to you that offers it. If you are already on your desired location page you can see the list of procedures at the bottom of the page.

  • Q: Why do I have to pay a copay every visit?

    A copay is a set amount of money an insurance company requires the insured to pay based on the policy conditions.

  • Q: Will my insurance cover physical therapy?

    As a courtesy, our facilities verify every patient’s physical therapy benefits prior to their evaluation so you will be notified of your benefits and if physical therapy or occupational therapy is covered by your insurance policy.

  • Q: Do I need a doctor’s prescription before going to physical therapy?

    The state of Pennsylvania does allow patients to be evaluated and treated by a licensed Physical Therapist without a referral/prescription from your physician.  This is referred to as Direct Access. Many insurance plans pay for services under Direct Access, does yours? Call the location most convenient for you and our Insurance Specialists will verify your coverage and review your options with you.

  • Q: How long will each treatment last?

    Each session lasts approximately one hour.  We understand how challenging participating in a physical therapy program can be for those with limited time and availability.  We are diligent about starting your sessions on time and completing your visit in a timely manner.  We also offer flexible hours outside of the typical workday to better accommodate your schedule.

  • Q: How many times will I need to come in?

    After your initial evaluation, your therapist will recommend a treatment plan including an estimated length of care.  The recommended number of treatments can range from several visits to several months depending on the severity of your injury and the level of function you seek to attain.  We are aware of the financial cost you may incur, as well as the limited time you may be available, so we work with you to devise a plan that both fits your budgetary and schedule needs.

  • Q: How much will I have to pay for physical therapy?

    Physical Therapy is a covered medical benefit on most insurance plans.  Prior to your first appointment, we will verify your benefits and discuss any co-payment responsibility you may incur.

    If you do not have insurance, don’t worry.  It is our philosophy that every person has the right to live pain-free and we don’t think that lack of insurance coverage should prevent you from getting the help that you need.  We offer self-pay options and flexible payment plans so nothing will stand in the way of you achieving your goals.

  • Q: What is manual physical therapy?

    Manual physical therapy refers to use of specialized hands-on techniques to assess, diagnose and treat physical problems. At WNPT, manual therapy is often a component of our treatment plan. Our physical therapists determine which manual therapy techniques will best benefit each patient.

  • Q: What should I expect during my first visit?

    We ask that you arrive fifteen minutes before your appointment to ensure you have ample time to complete new patient forms.  If your doctor has ordered physical therapy, please bring your prescription.

    Once you have completed the paperwork, a physical therapist will perform an initial evaluation to assess the causes of your injury/dysfunction.

    Following the assessment, your physical therapist will discuss the findings, the source of the problem, goals for therapy and the proposed rehabilitation plan.  Some treatment is usually initiated during your first visit.

  • Q: Will I have to do exercises?

    Therapeutic exercise is vital to your recovery. A home exercise program is often initiated at your first visit.  Then, our therapists will guide you through exercises each session that are tailored to your specific needs ensuring a successful outcome with lasting results.