Frequently Asked Questions

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Q:
Do I need a prescription for physical therapy?
A:

Patients can be seen for 30 days or 12 visits prior to needing a physician's prescription. Please note Workers Compensation and auto accident patients (treating under their Auto insurance) need a prescription and Medicare patients need a plan of care. All Workers Comp, Medicare and Auto patients can come in for an evaluation without a prescription but they must then be referred to a physician following their evaluation.

Q:
How many visits will my insurance allow?
A:

The number of visits approved by the insurance company varies depending on the insurance plan. Once the facility verifies your benefits, they will inform you how many visits your insurance is allowing for physical therapy or occupational therapy.

Q:
How do you accept my in-network payment when you do not participate with my insurance?
A:

As a courtesy since we are working with insurance carriers to become participating providers we do not hold the patient liable for anything more than a participating provider would.

Q:
Do you participate with my insurance?
A:

Ivy Rehab accepts all insurances for their in-network benefits. No matter what insurance, patients will only be financially responsible for their in-network financial responsibility. As a courtesy, we do not hold any of our patient's financially liable for more than what any participating provider would.

Q:
How much will I be responsible for?
A:

A patient's financial responsibility varies depending on the insurance policy. Once your benefits are verified you will be notified about your financial responsibility. If you have any questions about your financial responsibility please contact our Central Business Office.

Q:
Will my insurance cover physical therapy?
A:

As a courtesy, our facilities verify every patient's physical therapy benefits prior to their evaluation so you will be notified of your benefits and if physical therapy or occupational therapy is covered by your insurance policy.

Q:
Why do I have to pay a copay every visit?
A:

A copay is a set amount of money an insurance company requires the insured to pay based on the policy conditions.

Q:
How long do I have to come for therapy?
A:

The duration of therapy depends on the improvement of your condition by your therapist and referring physician. If your physician feels more therapy is necessary they will provide a prescription to continue therapy.

Q:
How long will my appointment be?
A:

The length of the visit depends on each patient's individual injury and specific needs. On average, the initial evaluation will usually take a little over an hour. Follow up appointments could take about 45 minutes.

Q:
What is an Explanation of Benefits (EOB)?
A:

After your charges are generated in our billing system our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an "Explanation of Benefits" (EOB) statement from your insurance company. An "Explanation of Benefits" is not a bill from Ivy Rehab. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.

  • An "EOB" with a check attached for services rendered at an Ivy Rehab facility:
    • Endorse (sign) the back of the check
    • Make a copy of the "EOB" and the check
    • Send  the original check and the "EOB" to Ivy Rehab Central Business Office 1377 Motor Parkway, Suite 307, Islandia, NY 11749 or you can bring the original check and the "EOB" to one of our Ivy Rehab facilities and the Front Desk Representative will make you a copy and send the originals to the Central Business Office to apply to your account accordingly.
  • An "EOB" denying submitted charges:
    • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the "EOB" to (631) 580-5222 or you can bring the "EOB" to an Ivy Rehab facility and the Front Desk Representative will fax the "EOB" to the Central Business Office on your behalf.
  • An "EOB" requesting medical records or a letter of medical necessity:
    • Call our Ivy Rehab Central Business Office (631) 580-5200 or (866) 489-7342 to speak with an Account Representative and fax the "EOB" to (631) 580-5222 or you can bring the "EOB" to an Ivy Rehab facility and the Front Desk Representative will fax the "EOB" to the Central Business Office on your behalf.

 

 

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